I'm a bit confused what's being asked here;; If no commission is delivered, then of course the money should be refunded. If the commission is done but took a long time, then no refunding is needed but apology would be nice ofc, and giving an extra sketch, etc. would be a nice gesture. If you're struggling with a commission, you can say to the customer that you can't do it and refund the money, or deliver the results and think about how it sits with your morale to charge full-price from a half-assed job.
From a customer point-of-view, if you're taking a long time with a commission, please, let the customer know. I'm a patient person, but waiting like a month with no word from the artist just sucks.
I agree with this comment like 10/10 in these type of scenarios it can't be categorized or self-chosen from 3 choices or 1 sentence. It all depends on your situation so it's quite difficult to choose an answer when it really all depends on the type of situation.
I would definitely recommend doing something as a courtesy gesture would be a good policy (this is something that is reflected in many different businesses).
But everything should be discussed with the commissioner. I have had multiple people just disappear after I commissioned them, but I can see that they continue to make art for others. I would definitely feel different about things if the artist I had commissioned had talked to me as soon as they started to struggle, and I probably would have offered them the chance to cancel the commission as long as I got a refund ouo
I'd honestly be happy with my money back in that situation. Stuff happens, I understand. However anything extra (sketches of whatever work they did have done, money, ect) would tell me how much they respected my time and what level of professionalism they carry. Would also effect how likely I would be to try commissioning them again and/or refer others to said artists.
I feel like it'd be a bit mean to tell a artist they can't do it because "you wasted their time!" Stuff happens, life is life! The only time it should be considered a waste of time is if you are contracted (or paid extra) to make the thing in a specific time limit. But ultimately that's just how I feel on it! I think refunds are perfectly okay, since life does happen, after all.
I haven't actually done re-funds myself, but I had a commission where I worked for a few hours and I just couldn't get to the direction where the client wanted me to be and I had to step back (I couldn't mimic a certain anime style). I got some refunds however from artists whom I ordered commissions from and they made me wait years(!!!) while they progressed with other products. I told them myself that I don't even want the money back, but I'm more cautious now with "emergency commissions". Both of them were/are well known artist so it's not always a guarantee.
Life happens. If you can't do something, it's better to refund the money and apologize for the trouble than sitting on the money, feeling bad and anxious that would drag down your general productivity. You don't owe them anything but an apology and their money. You can do something small but it's completely up to you. Not every custom order is 'doable'.
If I cannot do a commission for whatever reason I always refund the person and give them extra for their time. That's only basic decency in my opinion. You shouldn't just keep money or not fully refund somebody just because you're having trouble.
nah commissions are still a luxury item (but not an excuse for poor business practices) unless ur like contracted or making something for a project i dont think its that big of a deal i always do a sketch before accepting tho to make sure im comfortable with it
yeye, its def dependant with how comfortable you are as an artist. but also like i feel like its also very important to order art from someone thats more in their style/interest you know? like i hardly see it said but asking someone to draw something that they dont have in their gallery is also pretty risky as a customer = w=
Agreed! If I see that they are more comfy drawing women I won't ask them to draw my dudes. Or if someone states that they only do anthro and feral I won't hammer their table to draw my hoomans. I mean sure it would be great, but I have my weaknesses as well so I can relate and understand!